This privacy policy explains how TG GROUP (the "Site", "we", "our" or "us"), operating the NeckChic brand, collects, uses and discloses your personal information when you visit, use our services or make a purchase on the NeckChic site (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
Data controller: TG GROUP, Société par Actions Simplifiée (SAS) with capital of €200, SIREN 934 617 333, SIRET 934 617 333 00026, registered office: 60 rue François Ier, 75008 Paris, France. Email: contact@neckchic.com.
For the purposes of this privacy policy, "you", "your" and "yours" refer to you as a user of the Services, whether you are a customer, a website visitor or another person whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, in particular to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date and take any other measures required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce the applicable terms and protect or defend the Services, our rights and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes or can be associated with you.
Information we collect directly from you
- Contact details including your name, address, telephone number, and email.
- Order information including your name, your billing address, your shipping address, your payment confirmation, your email and telephone number.
- Account information including your username, your password, your security questions and other information used for account security purposes.
- Customer service information including the information you choose to include in your communications with us.
Certain features of the Services may require you to provide us directly with certain information about you. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including information about the device, browser, network connection, IP address and other information relating to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and our Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account information, credit or debit card, billing address) to process your payment in order to fulfil your orders and provide you with the requested products.
Any information we obtain from third parties will be processed in accordance with this privacy policy. See also the section below, "Third-party websites and links".
How we use your personal information
Provision of Products and Services
We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, in particular to process your payments, fulfil your orders, send you notifications relating to your account, your purchases, returns, exchanges or other transactions, to create, maintain and manage your account, arrange shipping, facilitate returns and exchanges as well as other features linked to your account.
Marketing and advertising
We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities may include our legitimate interest (art. 6(1)(f) GDPR), as applicable and subject to the applicable rules.
Security and fraud prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you create an account, you are responsible for ensuring the security of your credentials. If you believe your account has been compromised, please contact us immediately.
Communicating with you and improving the Services
We use your personal information to provide you with customer service and improve our Services.
Cookies
Like many websites, we use cookies on our Site. For precise information about the cookies that Shopify uses in connection with operating a store, you can consult: https://www.shopify.com/legal/cookies.
We use cookies to operate and improve our Site and our Services (including to remember your actions and preferences), to carry out analytics and better understand user interaction with the Services. We may also allow third parties and service providers to use cookies on our Site in order to better tailor services, products and advertisements on our Site and other websites.
Consent: where required by regulation, the placement of non-essential cookies is subject to your prior consent via a cookie banner. You can accept, refuse or customise your choices, and change your preferences later via the Site's cookie settings (or, failing that, via your browser settings).
Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies. Please bear in mind that deleting or blocking cookies may impair your user experience and cause certain Services to malfunction.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, for legitimate purposes and for other reasons subject to this privacy policy. This may include in particular:
- Suppliers or third parties who perform services on our behalf (IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping).
- Commercial and marketing partners to provide you with services and send you advertising (according to your choices and the applicable rules).
- When you ask us to disclose or consent to disclosing certain information to third parties (for example to ship products).
- With our affiliates (where applicable) in our legitimate interest of running a business.
- As part of a commercial transaction (merger, acquisition, etc.) or to comply with the law.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites or sites that we do not control, you should review their privacy and security policies as well as their terms and conditions.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us to request its deletion.
As of the effective date of this privacy policy, we do not actually know that we "share" or "sell" (as those terms are defined in applicable law) the personal information of persons under 16 years of age.
Security and retention of your information
No security measure is perfect or impenetrable and we cannot guarantee "absolute security". The retention period for personal information depends on various factors, for example whether this information is necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce contracts and policies.
Your rights
Depending on your place of residence, you may be entitled to all or some of the rights below: access, deletion, correction, portability, objection (as applicable), restriction of processing, withdrawal of consent, and management of communication preferences.
You can exercise these rights where indicated on our Site or by contacting us using the contact details indicated in the "Contact" section. We may need to verify your identity before responding to the request.
Complaints
If you have any complaints about how we process your personal information, please contact us. If our response does not satisfy you, you may, depending on your place of residence, file a complaint with the competent supervisory authority. In France, the competent authority is the CNIL. For the EEA, you may also contact the supervisory authority of your country of residence.
International users
We may transfer, store and process your personal information outside the country in which you live. For example, certain providers (including Shopify Inc., located in Canada) may process data from Canada and, depending on the services architecture used, from other countries (for example the United States), in particular for hosting, security, fraud prevention, and provision of the platform's features.
If we transfer your personal information outside the European Economic Area, we implement recognised transfer mechanisms (such as standard contractual clauses) or any other authorised mechanism, as applicable.
Contact
If you have any questions about our privacy practices or if you wish to exercise your rights, you can contact us:
- Email: contact@neckchic.com
- Address: 60 rue François Ier, 75008 Paris, France
- Telephone: +33 6 29 30 44 04
For the purposes of applicable data protection laws and unless explicitly stated otherwise, TG GROUP is the data controller of your personal information.