This policy concerns purchases made on the NeckChic website, operated by TG GROUP.
Introduction
Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please take a moment to read our return policy to make the process as simple and quick as possible.
Return period
You have 14 days from the date of receipt of your parcel to return an item to us (right of withdrawal).
Beyond 14 days, solutions may exist under the legal guarantees depending on the situation: contact us for assistance.
How to make a return
Contact customer service: to facilitate the return, contact us at contact@neckchic.com or via the contact page. We will send you the instructions (and a prepaid return label).
Preparing the parcel: make sure the item is returned in proper condition. The original packaging and labels are not required to exercise the right of withdrawal, but they are recommended if you still have them (protection during transport).
Sending the parcel: once you have received the instructions, you can send your parcel back. If a parcel is returned without identification details (name/order), processing may be delayed.
Refund
Upon receipt and inspection of the returned item, we will inform you by email whether the return is accepted. If so, the refund will be applied automatically to your original payment method.
Timeframe: refund within 10 business days at the latest after receipt and inspection of the return.
Free returns: return costs are covered by TG GROUP via a prepaid label.
Exchanges
If you wish to exchange an item for a different size or model, contact us by email (contact@neckchic.com) or via the contact page. We will provide you with the necessary instructions.
Questions
If you have any questions regarding our return policy, please do not hesitate to contact us at contact@neckchic.com or via our contact page. Our team will be happy to help you.
We thank you for your trust and hope that your purchases on NeckChic will bring you complete satisfaction.