This policy applies to purchases made on the NeckChic website, a brand operated by TG GROUP (SAS with a capital of €200, SIREN 934 617 333, SIRET 934 617 333 00026, registered office: 60 rue François Ier, 75008 Paris, France).
We apply a 14-day return policy, which means that you have 14 days after receiving your item to request a return or exercise your right of withdrawal.
Important: beyond 14 days, you can still benefit from the legal guarantees (conformity / hidden defects) if they apply. In this case, contact us so that we can tell you how to proceed.
Conditions for a return
To be eligible for a return, your item must be returned in a condition that allows it to be resold. You may handle the product as you would in a store in order to check its nature, characteristics and proper functioning. In the event of use or handling that goes beyond what is necessary, a depreciation may be applied if justified.
The original labels and packaging are not mandatory to exercise the right of withdrawal, but they are recommended when you still have them in order to protect the product during transport. Please return, if possible, all accessories and items supplied with the article.
Please indicate your order number (or any proof of purchase) in order to facilitate the identification of your return.
How to make a return
To arrange a return, you can contact us at the following address: contact@neckchic.com. We will provide you with the practical instructions and, where applicable, a return number (RMA) in order to facilitate processing.
The return address is communicated to you by email, along with the return instructions, once your request has been validated.
To avoid any processing delay, we recommend that you wait for our instructions (label, drop-off point, information to include). If a parcel is returned without information allowing it to be identified, processing may be delayed while we locate the corresponding order.
Return costs
Free returns: return costs are covered by TG GROUP. If your return is validated, we will send you a prepaid return label as well as the shipping instructions.
Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and remedy it.
Exceptions or non-returnable items
Gift cards are non-refundable. Items on sale benefit from the same return and withdrawal rights as other items. Please do not hesitate to contact us with any question or concern regarding a specific item.
Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is received, make a separate purchase for a new item (subject to availability).
Right of withdrawal
You have a period of 14 days from the receipt of your order to withdraw, for any reason whatsoever and without justification. The withdrawal may be exercised by any clear written statement expressing your wish to withdraw (for example by email).
Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, it will be made to your original means of payment.
Timeframe: the refund is made within 10 business days at the latest after the receipt and inspection of the return (and, where applicable, after receipt of proof of shipment when the return is in transit). The processing and display of the refund by your bank or card company may take some time.
If more than 15 business days have passed since the approval of your return, please contact us at contact@neckchic.com.